Remitly

AI Outbound Calling Demo

Enter the password to access this demo

Invalid password. Please try again.
AI-Powered Outbound Calling

Proactively Resolve Stuck Transfers

When transfers get held for review or stuck in the payment chain, AI voice agents reach out to customers immediately - explaining what's happening and gathering what's needed to get their money moving again.

Try It Yourself

Select a customer scenario and receive a demo outbound call

🔒
Ana - Transfer Hold
$800 transfer to Mexico flagged for review
Amount: $800 USD | Recipient: Guadalajara, MX
📄
David - Document Verification
Source of funds documentation needed
Amount: $2,500 USD | Recipient: Ho Chi Minh City, VN
⏳
Maria - Transfer Delayed
Transfer delayed in payment chain
Amount: $500 USD | Recipient: Sao Paulo, BR

How It Works

1

Transfer Flagged

System detects a transfer that needs review or is stuck in the payment chain

2

AI Calls Customer

Instead of waiting for an inbound call, AI proactively reaches out to explain

3

Explains & Resolves

Explains what's happening, gathers needed info, or sets expectations

4

Transfer Unlocked

With the right info, the transfer proceeds - often while still on the call

Sample Conversations

Transfer Hold
Document Verification
Status Update

Transfer Hold Call

AI Agent
Hi, this is Remitly calling for Ana Martinez. Is this Ana?
Customer
Yes, this is Ana. Is something wrong with my transfer?
AI Agent
Thanks Ana. I'm calling about your $800 transfer to Guadalajara. Our security team flagged it for a quick review - this is actually a good thing, it's how we keep your money safe. Can you verify the last 4 digits of the phone number on your account?
Customer
It's 7829.
AI Agent
Perfect. Just a few quick questions: Is this transfer going to your mother Rosa Martinez at the usual address? And is it for her monthly expenses?

Document Verification Call

AI Agent
Hi David, this is Remitly. I'm calling about your $2,500 transfer to Vietnam. We need a bit more documentation before we can send it - I wanted to reach out so we can get this resolved quickly.
Customer
What kind of documentation?
AI Agent
For transfers over $2,000, we need to verify the source of funds. This could be a recent pay stub, bank statement showing the deposit, or a tax return. It's a regulatory requirement that helps us keep the service running smoothly.
Customer
I can send my pay stub. Where do I upload it?
AI Agent
I'll text you a secure upload link right now. Once we receive it, we usually process these within a few hours. Your transfer should be on its way by end of day.

Status Update Call

AI Agent
Hi Maria, this is Remitly calling with an update on your transfer to Brazil. I wanted to let you know there's a delay, and explain what's happening.
Customer
A delay? My mother is waiting for this money.
AI Agent
I completely understand, and I'm sorry for the stress this causes. The delay is with the receiving bank in Brazil - they're experiencing high volume today. Your transfer left our system on time and is sitting with their bank. It should clear within 4-6 hours.
Customer
Is there anything I can do to speed it up?
AI Agent
Unfortunately, we can't speed up the receiving bank, but I've flagged your transfer for priority monitoring. I'll text you the moment it's delivered. Would you like me to also send your mother a message that the money is on its way?